I dropped my care off on 11/15 due to the engine running rough so I wanted to have the car go through diagnostic testing which I was told would be a few days. After the test came back i received a call that there was over $2k in repairs that would be needed however i believe his name was steve explained what repairs needed to be completed first and which could wait so i agreed to have the car serviced. I was initially told the repairs would take 48Hrs, however when I called on Friday and spoke to the female receptionist she shared that it was not ready and to allow for it to be completed by monday. I visited the shop on monday around 1pm as i happen to be in the area and assumed my car was ready for pickup based on the information i was relayed, however when i spoke to the other gentleman with glasses at the front desk ( not sure his name) i was told that the car would not be ready until tue due to the backlog. I proceeded to explain to him that I wish they would have communicated this as we were expecting the car for the holiday and would have appreciated the heads up, and if i did not happen to stop by the shop i would have still been expecting the car to be ready for pickup today. I understand that things happen, but communication is key especially if you are paying for a service. He apologized and mentioned that he would give a courtesy credit for the inconvenience. I Then visited the shop again on 11/28 as I was back in town to pick up the car and spoke again to the gentleman with the glasses at the front desk. He was able to ring me out (mind you the bill was $1400) and stated he could not give me the credit on my bill as promised but gave me a card for a free oil change due to the lack of communication. Before leaving, my husband had some questions regarding the ticket about the items we chose to defer for repair later, and what the cost would be. The gentleman mentioned that he had no clue about it and would need to get Steve to review. When Steve came in he saw that there were errors in the ticket where it charged us for 3 additional ignition coil parts when it should have been 1 and did not charge us for the replacement coil connections. When my husband proceeded to tally up the difference in cost we realized we overpaid and brought this to both Steve and the gentleman with the glasses' attention. At that time the gentleman with the glasses proceeded to tell us "it's too early in the morning for this" and asked what is the amount we want refunded. He was extremely dismissive and treated us as if we were asking for a handout for the error in calculation that they made. I have never felt so belittled at an establishment, and could not believe the gentlemans tone after we literally just spent $1395.69. A better way to have handled it was to review the ticket with us and show us where the discrepancies were and adjust accordingly. I was so taken back by the gentleman with the glasses attitude and demeanor, even after I expressed my feelings of his behavior I proceeded to leave the establishment without my refund as I realized that my time, self respect, and peace of mind was worth far more than the refund that I was slated to receive back. if they would have taken the time to treat us properly and with the respect we deserved as paying customers they would have received an additional $700 plus dollars, as we still needed more work done on the car, but after the way we were treated as if our money or the questions we asked regarding the service of our vehicle was less than, we will not be coming back. So not only did we overpay for the service, not get the discount promised (as we wont be coming back), we left their establishment feeling less than all because of an error that was made on their end for services that we paid in full for.